IT helpdesk support

Arena Investors, LP

Arena Investors, LP

IT, Customer Service
Bangalore Rural, Karnataka, India
Posted on Thursday, February 9, 2023


  • Coordinate outsourced IT support desk and private cloud vendor.
  • Augment and provide escalation point for IT support issues related to Windows-based workstations, mobile devices, network, video conferencing equipment, physical security and other hardware.
  • Coordinate the build-out and support of satellite offices (both domestically and internationally). Will require limited travel.
  • Oversee network security and coordinate annual cybersecurity audits and BCP tests.
  • Troubleshoot IT issues for end users in international offices·
  • Windows 10, Windows 12-19 Server.
  • Office365
  • Active Directory
  • Scripting in Powershell or Windows Batch a plus
  • VOIP Telephone
  • Azure Portal and working knowledge of virtual machine architecture (ie VM Ware, cloud)
  • Mobile Device Management (InTune preferred)
  • A positive attitude, strong work ethic and a desire to work collaboratively across the organization.


  • Associates or Bachelor degree from in Information Technology/Information Systems, etc.
  • 2-5 years experience (preferably in finance and/or telecom).