Office Administrator & Servicing Support

Johnson & Starr
Johnson & Starr

Administration, Customer Service

Austin, TX, USA

Posted 6+ months ago

We are a rapidly growing tax lending company based in Austin, TX and are looking for an Administrator to provide a variety of administrative and clerical tasks to keep the office running smoothly along with growing into a bigger role with our servicing department for 20 - 30 hours per week. Duties include providing support to the loan servicing team, assisting in daily office needs, and managing our company’s general administrative activities. This is a bilingual (must have Spanish speaking capabilities), entry-level position that offers an opportunity to grow into a full-time role on the loan servicing team.

Job Duties Include

  • Processing daily outgoing mail and picking up incoming mail from the company PO Box
  • Retaining and processing loan documentation which includes scanning, filing, and organizing completed loan documents in both digital and hard copy files
  • Answering incoming calls and assisting customers with loan payments, complaints/issues, and directing callers to the appropriate member of the loan servicing team
  • Maintaining call logs/notes in the customer database management system
  • First point of contact for troubleshooting issues with computers, printers, software systems. Act as liaison with IT personnel
  • Maintaining a clean and organized office environment
  • Ordering supplies, groceries, and other items needed for the office
  • Coordinating meetings, events, and catered meals
  • Greeting and directing visitors
  • Ability to learn quickly
  • Detail-oriented and highly organized
  • Efficient prioritization of work
  • Comfortable with technology and proficient with Office 365
  • Strong communication skills
  • Self-starter
  • Spanish speaker required

Required Skills & Abilities

Benefits: 401k, STD/LTD, PTO, Paid Holidays

Salary Range: $18 - $22 / Hr.

M-F 9am-5pm - Flexible on exact times in this range