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Field Service Technician
Optic Security Group
This job is no longer accepting applications
See open jobs at Optic Security Group.See open jobs similar to "Field Service Technician" Arena Investors.Auckland, New Zealand
Posted on Jan 5, 2026
Part of the EssilorLuxottica Group, OptiMed is an Australian managed wholesaler and leading supplier of Ophthalmic diagnostic and therapeutic instruments as well as pharmaceuticals. We are committed to providing quality products and excellent service. Commencing business operations in 1988 and steadily growing for over 35 years, OptiMed serves Ophthalmologists, Optometrists, Orthoptists, Ophthalmic Nurses, Optical Dispensers and Hospitals across Australia & New Zealand.
We are seeking an experienced and enthusiastic Field Engineer / Service Technician to join our Auckland-based team, supporting our optometry and ophthalmic customers.
As part of our strong sales and service team, you’ll play a hands-on role across the full device lifecycle - from installation, networking, and software updates through to maintenance, troubleshooting, and repairs. With a diverse ophthalmic portfolio spanning consulting room furniture, OCTs, imaging devices, and retinal lasers, no two days will be the same.
This role is perfect for someone who loves IT, problem solving, and brings a proactive, can-do attitude. You’ll be supported by an experienced technician network across Australia and New Zealand, while playing a key role in the success of our Auckland sales team.
Your key responsibilities
Equipment installation, including associated system software
Remote phone and online trouble shooting and IT support
Device repairs at customer sites and in Service workshop
Ensure that the equipment is prepared and QA complete prior to installation
Maintain effective relationships and build trust with customers
Ongoing trouble shooting, learning and knowledge sharing amongst the Service team
Logging all faults within the company and manufacturer service systems
Effective communication and management of major repairs and escalations for complex issues
About you
Proven success in medical device service and support, ideally in a related field
Able to complete manual movement of equipment, when required
Excellent problem solving, analytical, trouble shooting skills
Excellent time management and planning skills
Clear and helpful telephone manner and interpersonal skills
Self-motivated, results-oriented, and able to work autonomously
Flexible with work travel, with occasional overnight to stays support regional customers
Valid driver's license
Working at Optimed, part of EssilorLuxottica
A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day, you will also enjoy:
Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
Up to 50% off Oakley eyewear and apparel throughout the year.
Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.
Next Steps
To be considered for this opportunity, please click apply and send your resume today.
Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica
Part of the EssilorLuxottica Group, OptiMed is an Australian managed wholesaler and leading supplier of Ophthalmic diagnostic and therapeutic instruments as well as pharmaceuticals. We are committed to providing quality products and excellent service. Commencing business operations in 1988 and steadily growing for over 35 years, OptiMed serves Ophthalmologists, Optometrists, Orthoptists, Ophthalmic Nurses, Optical Dispensers and Hospitals across Australia & New Zealand.
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
This job is no longer accepting applications
See open jobs at Optic Security Group.See open jobs similar to "Field Service Technician" Arena Investors.