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Technical Support
Optic Security Group
This job is no longer accepting applications
See open jobs at Optic Security Group.See open jobs similar to "Technical Support" Arena Investors.IT, Customer Service
Christchurch, New Zealand · Canterbury, CT, USA
Posted on Jan 5, 2026
About us:
Fleetpin is proudly 100% New Zealand owned and operated and is a leading provider of GPS technology and telematics solutions for the fleet tracking industry. Fleetpin is specifically designed to help Kiwi businesses manage their teams, vehicles and assets while they're on the move. Our mission is to deliver the highest quality products and services to our customers and help them optimise their operations. Our team is dedicated to customer success and committed to providing the best possible support experience
About the Role:
Are you a tech-savvy problem solver looking for an exciting opportunity to join a dynamic and fast-paced team? We're seeking a Technical Support professional to join Fleetpin in Christchurch.
As a key member of our team, in this office-based role you'll be on the front lines of ensuring customer satisfaction by providing exceptional technical support and resolving any issues our customers may encounter. You'll have the chance to immerse yourself in the fascinating world of GPS technology and telematics, while gaining valuable experience in a dynamic environment that encourages growth and development.
With access to extensive training and mentorship, you'll have the opportunity to expand your skills and knowledge, learn from experienced professionals, and develop your communication and problem-solving skills by working directly with our valued customers.
This role would be an excellent fit for a recent graduate in Electrical Engineering, Electronic Engineering, Mechatronics, or a related discipline, or for someone with hands-on experience in auto-electrical systems, vehicle electronics, or technical installations.
Formal qualifications are not essential, we are equally interested in practical experience, technical aptitude, and a strong problem-solving mindset.
Key Responsibilities:
§ Provide technical support to Fleetpin customers
§ Respond to customer inquiries and resolve technical issues in a timely manner
§ Assist in diagnosing and solving technical issues with all of our stakeholders, including installers, hardware manufacturers, software engineers, telcos etc.
§ Input customer data and notes accurately and timely
§ Manage customer escalations professionally and focus on solutions
§ Collaborate with all teams within Fleetpin to ensure customer satisfaction
§ Stay up-to-date with the latest Fleetpin products and services
§ Continuously improve your technical and customer service skills
Requirements:
§ Customer or technical support/service experience preferable, but not essential
§ Excellent verbal and written communication skills
§ Ability to multitask, prioritise, and work in a fast-paced environment
§ Proven problem-solving and solution-focused skills
§ Background or strong interest in electronics, electrical systems, vehicle electronics, or technical installations
§ Electrical, electronic, IT, mechatronics, or auto-electrical study or experience (formal qualification not required)
§ Experience with CRM systems and processes (preferred)
What we offer:
§ Opportunity to learn about GPS technology and telematics
§ Dynamic and fast-paced work environment
§ Competitive salary and benefits package
§ Chance to work in a customer-focused team
§ Suitable for a graduate to start your career path off in customer success, technical support, hardware and software development.
§ Great workplace culture and team environment.
"By applying for this job, you confirm you have read https://www.adecco.com/en-nz/privacy-policy and consent to the Collection Statement located via https://www.adecco.com/en-nz/collection-statement By proceeding, you agree to receive marketing e-mails from The Adecco Group and acknowledge you can opt out at any time. As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued."
This job is no longer accepting applications
See open jobs at Optic Security Group.See open jobs similar to "Technical Support" Arena Investors.