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Service Desk Engineer (L1 - 2)
Optic Security Group
This job is no longer accepting applications
See open jobs at Optic Security Group.See open jobs similar to "Service Desk Engineer (L1 - 2)" Arena Investors.Napier, New Zealand · Hawke's Bay, New Zealand · Hawke's Bay, NL, Canada
Posted on Jan 29, 2026
You’re good at what you do. And because of that you’ve got plenty of choices about who you work for and what you do. Rather than filling the next page with corporate platitudes and fluff, we’ll cut to the chase...
What's on offer?
Joining an established managed services team, we are looking for a Level 1/2 Service Desk Engineer to provide IT assistance to our varied customer base. This role will see you supporting with logged incidents, request and desktop/remote desktop support queries, with the objective to resolve tickets on the first call.
With working across a varied customer base, comes a variety of systems and platforms that will require your support, thus also enhancing your capabilities as an engineer. Starting asap, this permanent position will see you working between the hours of 8am to 6pm Monday to Sunday, with some flexibility to split your time between the office and working from home.
Some duties you'll be tasked with include:
We are supporting the wonderful team at Securecom Communication in sourcing this engineer. Securecom are an NZ-managed and owned managed Security Services Provider (MSSP) that provides end-to-end IT services to New Zealand businesses across all industry sectors.
Taking a fresh approach to delivering IT Support Services, they look to improve business outcomes for their customer by partnering with them to lower their IT total cost of ownership and improve the experience for their people and stakeholders.
Operating in NZ for 23 years, today they manage the IT infrastructure for over 250 NZ based clients.
To learn more, visit their website https://www.securecom.co.nz/.
What you'll bring
Haven't heard about Optic Digital?
So why do any of that with us? We’re good people who are well connected into great clients. We know what we’re doing, and we’ll back you 100% to get the role you’re after. We’ll get to know you, and what you like, so we can have your next role ready when you are.
We pride ourselves on knowing IT people and we would like to get to know you.
Wanna talk? Apply Now and let's get started.
The small print
This advert will run until 19.02.2026 but may be closed early if the right candidate applies sooner. Applications can only be submitted via Seek.
Please note, only applicants that are eligible to work in New Zealand and can make themselves available for interviews in New Zealand will be considered.
For any questions regarding the role, please get in touch with Andrea at andrea.may@opticdigital.com.
What's on offer?
Joining an established managed services team, we are looking for a Level 1/2 Service Desk Engineer to provide IT assistance to our varied customer base. This role will see you supporting with logged incidents, request and desktop/remote desktop support queries, with the objective to resolve tickets on the first call.
With working across a varied customer base, comes a variety of systems and platforms that will require your support, thus also enhancing your capabilities as an engineer. Starting asap, this permanent position will see you working between the hours of 8am to 6pm Monday to Sunday, with some flexibility to split your time between the office and working from home.
Some duties you'll be tasked with include:
- Manage and own investigations of L1/2 incidents, escalating accordingly to Senior Service Desk Engineers where applicable.
- Ensure all relevant information is entered into the correct fields in ConnectWise as you are working on tickets.
- Undertake procurement and quoting activities when required.
- Resolve customer issues in a timely and professional manner using technical competencies.
- Update site documentation accordingly.
We are supporting the wonderful team at Securecom Communication in sourcing this engineer. Securecom are an NZ-managed and owned managed Security Services Provider (MSSP) that provides end-to-end IT services to New Zealand businesses across all industry sectors.
Taking a fresh approach to delivering IT Support Services, they look to improve business outcomes for their customer by partnering with them to lower their IT total cost of ownership and improve the experience for their people and stakeholders.
Operating in NZ for 23 years, today they manage the IT infrastructure for over 250 NZ based clients.
To learn more, visit their website https://www.securecom.co.nz/.
What you'll bring
- Existing knowledge or ability to develop knowledge of all Securecom systems, namely Connectwise and Automate.
- Customer focused with a strong commitment to excellent customer service.
- Ability to handle working in a fast turnaround high pressure environment.
- Good working knowledge of Microsoft, ESX, Cisco, Citrix or a combinations thereof.
Haven't heard about Optic Digital?
So why do any of that with us? We’re good people who are well connected into great clients. We know what we’re doing, and we’ll back you 100% to get the role you’re after. We’ll get to know you, and what you like, so we can have your next role ready when you are.
We pride ourselves on knowing IT people and we would like to get to know you.
Wanna talk? Apply Now and let's get started.
The small print
This advert will run until 19.02.2026 but may be closed early if the right candidate applies sooner. Applications can only be submitted via Seek.
Please note, only applicants that are eligible to work in New Zealand and can make themselves available for interviews in New Zealand will be considered.
For any questions regarding the role, please get in touch with Andrea at andrea.may@opticdigital.com.
This job is no longer accepting applications
See open jobs at Optic Security Group.See open jobs similar to "Service Desk Engineer (L1 - 2)" Arena Investors.