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Jobs with Arena
The Arena family of companies is growing and offers exceptional career opportunities within Arena firms and with our portfolio companies. See what's possible for you in the postings below.
Customer Success Specialist
Optic Security Group
Sales & Business Development, Customer Service
Hawke's Bay, NL, Canada
Posted on Mar 3, 2026
About Us
Truescope is an AI first global media intelligence company that empowers organisations with actionable insights derived from real-time media data. By combining cutting-edge technology with human expertise, Truescope helps clients understand their reputation, measure the impact of their communication, and make data-driven decisions with confidence. We have offices and clients in USA, Singapore, New Zealand and Australia.
Are you passionate about delivering exceptional client experiences and building long-term relationships?
Do you thrive at the intersection of service, insight, and problem-solving?
Join Truescope as a Client Success Specialist in our fantastic Hawke's Bay office and play a pivotal role in helping organisations understand and manage their reputation through powerful media intelligence.
About the Role
As a Client Success Specialist, you will be the primary point of contact for our valued clients, ensuring seamless service delivery and an outstanding customer experience. From onboarding new clients through to ongoing support and optimisation, you'll provide expert guidance, resolve issues efficiently, and proactively identify opportunities to enhance value. This is a relationship-driven role where responsiveness, attention to detail, and commercial awareness are key.
What You'll Be Doing
Acting as the day-to-day contact for a portfolio of clients
Leading client onboarding and training to ensure a smooth start
Responding to queries and troubleshooting issues promptly and professionally
Proactively identifying ways to improve client outcomes and user experience
Coordinating with internal teams to deliver reporting, insights, and solutions
Supporting retention, renewals, and growth opportunities within accounts
Building strong, trusted relationships that drive long-term satisfaction
What We're Looking For
Experience in customer success, account management, or client services
Minimum 1-2 years of experience in customer success, account management, or client services
Exceptional communication skills – written and verbal
Strong organisational skills and attention to detail
A proactive, solutions-focused mindset
Confidence working with data, dashboards, or reporting tools
Basic familiarity with data, dashboards, or reporting tools required
The ability to build credibility and trust with a wide range of stakeholders
A team player who thrives in a fast-paced environment
Experience in media, communications, SaaS, or data-driven environments is a bonus
Must have New Zealand work rights
Why Join Truescope?
Work with leading organisations across New Zealand and internationally
Be part of a collaborative, high-performing team
Develop your career in a growing media intelligence business
Enjoy working from our vibrant Hawke's Bay office
Make a real impact by helping clients measure and manage their reputation
At Truescope, we value curiosity, accountability, and a genuine commitment to client success. If you're ready to build meaningful client relationships and deliver service excellence every day, we'd love to hear from you.
Apply now and become part of the Truescope success story.