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The Arena family of companies is growing and offers exceptional career opportunities within Arena firms and with our portfolio companies. See what's possible for you in the postings below.
Optometry Clinic Receptionist & Administrator
Optic Security Group
Administration
Auckland, New Zealand
Posted on Apr 21, 2026
Optometry Clinic Coordinator (Reception & Administration)
Illume Eye Care | Ponsonby, Auckland | Full or Part-Time
We’re looking for a highly organised, people-focused Clinic Coordinator to join our team at Illume Eye Care, a modern, service-led optometry clinic in Ponsonby.
This is a full-time role (or part-time 4 days per week) where you’ll play a central role in both the patient experience and clinical coordination of the practice. You’ll work closely with our optometrists and optical assistant to ensure the clinic runs smoothly, patients feel genuinely cared for, and communication with referring providers is seamless.
This role is ideal for someone who enjoys responsibility, is proactive & adaptable, and takes pride in delivering a high standard of care and organisation.
About the Role
This is a dynamic position combining front-of-house excellence, clinical administration, and operational support.
You’ll be the key link between patients, clinicians, and external providers, helping ensure every part of the patient journey is smooth, thoughtful, and well-coordinated.
What You’ll Be Doing
Providing a warm, professional welcome and creating a calm, organised front-of-house experience
Managing appointments and optimising the clinic diary for flow and efficiency
Coordinating inbound and outbound referrals, including preparing and sending clinical reports
Liaising with optometrists, ophthalmologists, GPs, and other healthcare providers to support continuity of care
Responding to patient enquiries across phone, email, and online platforms
Supporting retail sales (dry eye care products, contact lenses, dry eye treatments, supplements, cosmetics)
Processing payments and managing transactions
Maintaining accurate and up-to-date patient records in our clinical systems
Managing stock, ordering, and inventory for both clinical and retail products
Supporting the optometry team with day-to-day administrative and operational tasks
Assisting with online orders and e-commerce fulfilment
(Optional) Supporting marketing and social media initiatives
What We’re Looking For
Previous experience in a healthcare, optometry, medical administration, or high-end customer service environment
Strong organisational skills with the ability to manage multiple priorities and workflows
Excellent written and verbal communication skills
Confidence coordinating referrals, reports, and professional communication
High attention to detail and accuracy in administrative tasks
Comfortable using digital systems and learning new software
A proactive, solutions-focused mindset
You’ll Also Be
Calm, professional, and approachable
Highly reliable, on time and accountable
Someone who takes ownership of their role and the patient experience
Well-presented with a strong attention to detail
A team player who enjoys contributing to a positive clinic culture
What We Offer
At Illume Eye Care, we’re committed to supporting our team and creating a workplace people genuinely enjoy being part of.
Ongoing training and professional development
A supportive, collaborative, and forward-thinking team
Birthday leave
Staff discounts and complimentary treatments
The opportunity to grow with a modern, clinically focused practice
About Illume Eye Care
Illume Eye Care is a modern optometry clinic in Ponsonby, Auckland. As well as routine eye exams, we specialise in advanced services including dry eye treatment, contact lenses including keratoconic lenses and orthoK, and myopia management, combining clinical excellence with a personalised, patient-first approach.
At Illume, we also believe in collaboration. We're not here to compete with existing practices, we're here to complement them. Our vision is to work alongside local optometrists, GPs and ophthalmologists, offering a referral-friendly destination for patients needing specialised care, and eventually contributing to professional education and resource-sharing across the industry.
Behind the scenes, we’re a small, experienced team who believe in doing things properly, working with purpose, and making every patient feel seen (in more ways than one). Whether you're from an optometry, ophthalmology, health, or beauty background, if you’re passionate about people and love being part of something meaningful, you’ll feel right at home here.
Our clinic is equipped with technologies such as IPL, LipiFlow, low-level light therapy (LLLT), and advanced diagnostic imaging, and we work closely with referring optometrists, ophthalmologists, and other healthcare providers to support the best outcomes for patients.
Apply now and be part of something meaningful
www.illumeeyecare.co.nz