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Jobs with Arena
The Arena family of companies is growing and offers exceptional career opportunities within Arena firms and with our portfolio companies. See what's possible for you in the postings below.
Experience Delivery Manager
Optic Security Group
Palmerston North, New Zealand
Posted on Apr 21, 2026
Ko wai mātou - Who we are
Enable New Zealand is the leading supplier of disability equipment, information, advice and modification services in Aotearoa.
Our mission is to support disabled people and their whānau to live everyday lives in their communities. We do this by effectively managing access to equipment and modifications for those living with disability, and their whānau on behalf of Disability Support Services (DSS) | Ministry of Social Development (MSD) and the Accident Compensation Corporation (ACC).
He aha ngā painga ki a mātou - What matters to us most
At Enable New Zealand (Enable), we care about making a difference to disabled people and working together as a team.
He aha te mahi - Role purpose
This role provides effective leadership to teams that deliver high-quality customer experience outcomes for both internal and external customers.
It holds strategic oversight for Organisational Development (OD), ensuring the organisation has the capability, culture, and systems required to achieve its goals. This role aligns OD strategies with customer and employee experience priorities, reinforcing the connection between a strong internal culture and high-quality service delivery. A core component of this role is the strategic development and governance of Enable New Zealand’s Voice of the Customer (VoC) approach, ensuring that customer insights are not only collected but translated into meaningful organisational intelligence. This involves setting the long-term vision for how customer feedback informs decision-making, designing an enterprise-wide VoC framework, and aligning insight-gathering practices with Enable New Zealand’s strategic priorities.
Applications close: 5.00pm, Sunday 3 May 2026
To learn more about the role itself, you can view the job description on BambooHR. To learn more about who we are and what we do, visit the Enable New Zealand website.
Please note: You must be a NZ Resident or hold a valid NZ work visa to apply.