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Jobs with Arena
The Arena family of companies is growing and offers exceptional career opportunities within Arena firms and with our portfolio companies. See what's possible for you in the postings below.
Customer Service Engineer - Northland
Optic Security Group
Customer Service
Northland, New Zealand
Posted on Apr 21, 2026
Company description:
Job description:
We offer:
Ricoh is the leading Global Technology company with over 100,000 employees in 200 locations. We empower digital workplaces by utilising innovative technologies and solutions to make our customers' businesses to work faster, smarter and leaner, as well as providing service and support that match the products we deliver.
We invest in our employees and encourage a learning environment where you really can make your career what you want it to be. We provide access to learning tools and on the job training to support you, to grow and develop your career!
This is your opportunity to join the Ricoh team, supporting our customers in a full-time role servicing the greater Northland area. Build on your career success with the backing of a top brand and our extensive resources.
Job description:
As a member of the service team, the Customer Service Engineer's primary duty is to maintain a high standard of workmanship and provide an excellent service to our valued customers.
Your key responsibilities…
- Work on all Ricoh products and solutions.
- Carry out timely maintenance, repair and field modifications on Ricoh and Hybrid audio visual equipment and customer satisfaction.
- Carry out site audits of client premises.
- Assist with run-up and configuration of Ricoh equipment and solutions when required.
- Training clients in the use of Ricoh Equipment including software and print drivers.
- Carry out installations of print and Hybrid audio visual equipment on to client networks.
Your skills, attributes and experience…
- Passion for IT
- Prior experience in customer service.
- Tech savvy and customer centric
- Demonstrable knowledge of IT and AV is preferred.
- Excellent verbal and written communication skills.
- Full, clean NZ driver's license.
- A minimum of 3 years' work experience in the deployment and maintenance of Ricoh production print equipment (preferred).
We offer:
- Professional development opportunities
- Work vehicle
- Career growth opportunities
We will be reviewing applications as they come in, so if this sounds like a role that you could flourish in, please don't hesitate and apply now!
Imagine. Change. Join the Ricoh Team