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The Arena family of companies is growing and offers exceptional career opportunities within Arena firms and with our portfolio companies. See what's possible for you in the postings below.
Senior Customer Insight Analyst
Optic Security Group
IT, Customer Service
Waikato, New Zealand
Posted on Apr 29, 2026
About The Role:
At Tuatahi, data is used to drive smarter decisions and better customer outcomes. We are looking for a Senior Customer Insights Analyst to lead the development and application of customer and market insight across proposition, pricing, customer delivery and care, product, and go-to-market strategy.
Reporting to the Customer Proposition Lead, you will turn complex customer, market, and behavioural data into clear, actionable recommendations that influence growth, retention, customer value, and overall business performance. This is a senior role with a high degree of autonomy for someone who combines analytical expertise, stakeholder influence, and strong commercial judgement.
What You’ll Do
Lead customer and market insight: deliver deep-dive analysis into customer behaviour, lifecycle performance, churn, uptake, ARPU, customer value, and growth drivers.
Turn insight into action: translate complex analysis into clear recommendations that inform proposition, pricing, acquisition, retention, and customer experience decisions.
Build forward-looking models: design and apply customer segmentation, predictive, and scenario-based models to identify risks, opportunities, and likely outcomes.
Deliver competitor and market intelligence: track competitor pricing, propositions, technology shifts, and market dynamics, then convert them into practical business responses.
Strengthen reporting and analytical integrity: define and monitor key customer metrics, partner on dashboards and reporting, and validate assumptions by interrogating source data.
Influence and uplift capability: partner with stakeholders across sales, marketing, product, finance, commercial, and customer operations to embed insight-led decision-making.
You'll have the autonomy to shape priorities, challenge assumptions, and focus effort where it delivers the most value for the business and our customers.
Skills and Experience Required:
5 to 10 years' experience in customer insights, analytics, commercial analysis, or a related field.
Strong capability in SQL, Power BI, and other relevant analytical or visualisation tools, including the ability to interrogate underlying data.
Proven experience in customer segmentation, predictive modelling, forecasting, scenario analysis, or other forward-looking analytical approaches.
Strong commercial judgement, able to translate customer and market data into actionable recommendations linked to growth, retention, value, and performance.
Clear communicator, able to turn complex analysis into dashboards, reports, presentations, and plain-language recommendations.
At Tuatahi, we invest in your growth. Even if you don't meet all the requirements, apply anyway, there's plenty of opportunity to develop your career with us!
Why Tuatahi is the Place for You:
At Tuatahi, we’re not only leaders in technology - we’re dedicated to looking after our people. Our benefits are designed to support your wellbeing and help you thrive, both at work and at home:
Medical and Life Insurance: Comprehensive cover to protect your health and security.
Utilities Rebate: Support with essential home costs like power and fibre.
Refer-a-Friend Bonus: Bring great people into the team and get rewarded.
Volunteer Day: One paid day each year to give back to your community.
Wellbeing Leave: A wellbeing day every six months to recharge or take care of life admin.
Parental Leave Support: Salary top-ups and support to help you focus on family.
About Us:
As a leader in Aotearoa’s ultrafast broadband revolution, Tuatahi is powering the future of connectivity. Our 6,000 km fibre optic network is the backbone that links households and businesses to the internet, driving digital growth across regions like Waikato, Bay of Plenty, Hawke’s Bay, and beyond.
We partner with retail service providers and mobile network operators, enabling them to offer a range of services to over 249,000 homes and businesses. As we expand, we’re seeking innovative minds to help us shape a digitally empowered tomorrow. Join us and be part of something truly transformative.
Sounds Like you? Apply Now
If applying through our careers page, you can find the position description here.
If applying through Seek - check out the job ad on our careers page for the link to the position description.
Diversity, equity, and inclusion are central to how we work. When you apply, we’ll invite you to answer two optional questions to help us track progress toward fair and equal opportunities. Your responses are anonymous, voluntary, and have no impact on your application.
Advertising closes: 13 May 2026