Seeing What’s Possible
Jobs with Arena
The Arena family of companies is growing and offers exceptional career opportunities within Arena firms and with our portfolio companies. See what's possible for you in the postings below.
Technical Support Engineer
Optic Security Group
IT, Customer Service
Hamilton, ON, Canada · Hamilton, New Zealand · Waikato, New Zealand
Posted on May 2, 2026
You’re good at what you do. And because of that you’ve got plenty of choices about who you work for and what you do. Rather than filling the next page with corporate platitudes and fluff, we’ll cut to the chase...
What's on offer?
With our client on the lookout for an additional IT Support Engineer covering the level one & two space, we need you!
This role will see you responsible for supporting all devices within their digital workspace, their applications and of course, most importantly, their business users via both onsite and remote support. You'll be responsible for Windows 11, Intune, M365 and SharePoint administration, as well as providing end-user support and training for hardware and software.
Supporting 800 users onsite, this 12-month independent contract will see you onsite full-time, with work from home every now and then. Some travel to local regional sites may also be required every 6-8 weeks to support another engineer, however this is on an as needed basis.
Key Duties Include:
Haven't heard about Optic Digital?
So why do any of that with us? We’re good people who are well connected into great clients. We know what we’re doing, and we’ll back you 100% to get the role you’re after. We’ll get to know you, and what you like, so we can have your next role ready when you are.
We’ll pay you as much as we can and as your skills and experiences grow, we’ll go into bat for you and help you recognise that growing value too. And the best proof of that? Most of our contractor team have been with us for years, across multiple roles, employers, projects, babies, pandemics etc.
We pride ourselves on knowing IT people and we would like to get to know you.
Wanna talk? Apply Now and let's get started.
The small print
Applications close 28.05.2026 and can only be submitted via Seek.
Please note, only applicants that are eligible to work in New Zealand and can make themselves available for interviews in Hamilton will be considered.
For any questions regarding the role, please get in touch with Ara at ara.alba@opticdigital.com.
What's on offer?
With our client on the lookout for an additional IT Support Engineer covering the level one & two space, we need you!
This role will see you responsible for supporting all devices within their digital workspace, their applications and of course, most importantly, their business users via both onsite and remote support. You'll be responsible for Windows 11, Intune, M365 and SharePoint administration, as well as providing end-user support and training for hardware and software.
Supporting 800 users onsite, this 12-month independent contract will see you onsite full-time, with work from home every now and then. Some travel to local regional sites may also be required every 6-8 weeks to support another engineer, however this is on an as needed basis.
Key Duties Include:
- Provide assistance with the maintenance and support of audio and video conference units - Microsoft Teams-based.
- Assisting with the continuous delivery and deployment of Windows 11.
- Ensure that equipment is managed and maintained in line with contractual requirements and industry practices.
- Monitor changes to ensure that new services have impacts managed and that existing systems will not be adversely affected by their implementation.
- Be an on-site contact for new starters to support the initial setup of Laptops and Mobiles where required.
- At least 3-years supporting Windows 11, Intune and Office 365 at the enterprise level.
- Experience with PowerShell and SCCM, as well as application support and application packaging tools.
- Demonstrated experience with Active Directory and Group Policy Management, planning, configuration and management of ADFS.
- Experience delivering and supporting Exchange Online, MS Teams, Skype for Business and Microsoft Teams.
- Valid Drivers Licence is required
Haven't heard about Optic Digital?
So why do any of that with us? We’re good people who are well connected into great clients. We know what we’re doing, and we’ll back you 100% to get the role you’re after. We’ll get to know you, and what you like, so we can have your next role ready when you are.
We’ll pay you as much as we can and as your skills and experiences grow, we’ll go into bat for you and help you recognise that growing value too. And the best proof of that? Most of our contractor team have been with us for years, across multiple roles, employers, projects, babies, pandemics etc.
We pride ourselves on knowing IT people and we would like to get to know you.
Wanna talk? Apply Now and let's get started.
The small print
Applications close 28.05.2026 and can only be submitted via Seek.
Please note, only applicants that are eligible to work in New Zealand and can make themselves available for interviews in Hamilton will be considered.
For any questions regarding the role, please get in touch with Ara at ara.alba@opticdigital.com.