Seeing What’s Possible
Jobs with Arena
The Arena family of companies is growing and offers exceptional career opportunities within Arena firms and with our portfolio companies. See what's possible for you in the postings below.
Senior Digital Account Manager
Optic Security Group
Sales & Business Development
Auckland, New Zealand
NZD 120k-140k / year + Equity
Posted on May 2, 2026
numero® is a leading and innovative company that thrives on driving exceptional results for our clients through cutting-edge digital marketing strategies. As a key member of our client success team, you will play a critical role in driving partnership growth by developing and maintaining strong relationships with our clients. The role is HYBRID, with 2 days from home and 3 days in our Takapuna office, close to the main bus stop and a stone’s throw from the beach and all other amenities that Takapuna has to offer.
Responsibilities:
Serve as the primary point of contact for clients and ensure their satisfaction with our services.
Be there for your clients and the internal teams to ensure we all get a result
Maintain and grow relationships with clients to increase revenue and maximise client retention.
Relationship building and retention is your core focus
Identify upsell and cross-sell opportunities to increase account revenue.
Create and deliver effective presentations and proposals to clients that showcase our offerings and meet their unique needs.
Coordinate with internal teams to ensure that client needs are met and projects are completed on time and within budget.
Manage client contracts, including renewals and negotiations.
Track and report on account performance, including revenue and client satisfaction metrics.
Stay up-to-date on industry trends and best practices to provide clients with valuable insights and recommendations.
Keeping our CRM (accelo) updated with client feedback
Requirements:
Minimum of 5+ years experience in digital account management.
Commercial acumen - able to talk business to business owners
Able to hold sophisticated meetings with Marketing Managers and C Level Executives
Proven track record of success in managing client relationships and increasing revenue.
Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
Strong attention to detail and ability to manage multiple clients and projects simultaneously.
Deep understanding of digital marketing, including SEO, SEM, Social Media Marketing, and Web Development.
Proficiency with CRMs and Reporting software (GA4, agency analytics, search console)
Strong negotiating skills.
Ability to balance persuasion with professionalism.
Willingness to learn and work within our proven account management process.
Strong personal time management skills.
Client-facing meetings expert both in person and online.
Benefits:
Package negotiable based on experience, within the range outlined (unless a more senior track record is proven)
Hybrid work location
OTE: 120k - 140k competitive bonus scheme that rewards growth
If the above is you, but 2 years from now, or a year or two ago, we also want to hear from you...
Please apply by sending a cover letter along with your CV. If you are shortlisted, the next step is we will ask you for a short video.