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Jobs with Arena
The Arena family of companies is growing and offers exceptional career opportunities within Arena firms and with our portfolio companies. See what's possible for you in the postings below.
Digital Marketing + Client Care Manager
Optic Security Group
Marketing & Communications, Customer Service
Waikato, New Zealand
Posted on May 7, 2026
Are you a natural people person who thrives on delivering exceptional experiences? We are seeking a Client Care Manager to join and support a high-performing residential real estate team in Hamilton.
This is a full-time role focused entirely on the client journey. You’ll manage clients end to end through the real estate process, acting as their key point of contact and trusted guide from first engagement through to settlement. This is a front-facing role, frequently out of the office, where your focus is ensuring every client feels valued, informed, and genuinely cared for.
You’ll juggle multiple clients at different stages, bring a thoughtful and personalised touch to every interaction, and ensure no detail is overlooked.
Responsibilities include:
Managing clients throughout the entire sales process, from initial onboarding to settlement
Acting as the primary point of contact for vendors and purchasers
Delivering a high-touch, personalised client experience
Coordinating appointments, key milestones, and client communications
Being regularly out of the office, meeting clients and supporting them face-to-face
Proactively anticipating client needs and resolving queries
Tracking progress across multiple listings and clients without missing details
Updating and maintaining accurate records in the CRM system (Property Suite)
Traffic generation & campaign execution: Managing paid advertising, social media marketing, and email marketing campaigns to drive inbound traffic.
Conversion & funnel optimisation: Creating and testing CTAs, running A/B tests (e.g. headlines, buttons, layouts), and managing end‑to‑end customer journeys and funnels.
Analytics & performance tracking: Using tools such as Google Analytics to interpret campaign performance and continuously refine strategies based on insights.
Attributes we are looking for:
A genuine people person who enjoys building strong client relationships
Highly organised, with the ability to manage multiple clients at different stages
Exceptional attention to detail - nothing slips through the cracks
Confident, professional, and warm communication style
Calm under pressure and able to prioritise competing demands
Someone who brings a personal, thoughtful touch and makes clients feel special and important
Experience in client service, real estate, hospitality, or relationship management preferred
Why join Bayleys:
Work closely with a high-performing, respected real estate team
Be part of a client-focused role that truly adds value
Ongoing learning and development supported by our in-house training team
Build a rewarding career in real estate centred on people and relationships
If this role sounds like you, please apply through Seek, and we will be in touch to discuss the opportunity further. For a position description or any questions, please contact our People & Culture Advisor on hol•••••••••••••••@realtygroup.nz