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Customer Service Manager Optical Assistant
Optic Security Group
Customer Service
Windsor, ON, Canada
Posted on May 15, 2026
About the role
This is a full-time Customer Service Manager Optical Assistant role based in our Windsor Southland store. You will be responsible for delivering exceptional customer service and support to our valued clients, while also managing the day-to-day operations of our busy practice . This is an integral position that contributes to the overall success of Southern Optical.
What you'll be doing
Provide friendly, knowledgeable and helpful customer service to clients
Handle customer inquiries, complaints and returns in a professional manner
Process sales transactions and provide recommendations on optical products
What we're looking for
Proven experience in a customer service or retail management role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Knowledge of optical products and services would be highly advantageous Passion for delivering exceptional customer experiences
Flexible and adaptable to changing business needs
What we offer
At Southern Optical, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits include:
Generous employee discount on optical products
Ongoing training and development opportunities
Southern Optical is a leading provider of high-quality optical products and services in the Windsor Southland region. Established over 8 years ago, we pride ourselves on our commitment to customer satisfaction, innovation and community engagement. We are dedicated to continuously improving the customer experience and expanding our reach to serve even more people in need of vision care solutions.
If you are passionate about customer service and want to be part of a dynamic and progressive organisation, we encourage you to apply for this exciting opportunity. Click here to apply now.