Customer Service Manager Optical Assistant

Optic Security Group

Optic Security Group

Customer Service

Windsor, ON, Canada

Posted on May 15, 2026

About the role

This is a full-time Customer Service Manager Optical Assistant role based in our Windsor Southland store. You will be responsible for delivering exceptional customer service and support to our valued clients, while also managing the day-to-day operations of our busy practice . This is an integral position that contributes to the overall success of Southern Optical.

What you'll be doing

  1. Provide friendly, knowledgeable and helpful customer service to clients

  2. Handle customer inquiries, complaints and returns in a professional manner

  3. Process sales transactions and provide recommendations on optical products

What we're looking for

  1. Proven experience in a customer service or retail management role

  2. Excellent communication and interpersonal skills

  3. Strong problem-solving and decision-making abilities

  4. Knowledge of optical products and services would be highly advantageous Passion for delivering exceptional customer experiences

  5. Flexible and adaptable to changing business needs

What we offer

At Southern Optical, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits include:

  1. Generous employee discount on optical products

  2. Ongoing training and development opportunities

  3. Southern Optical is a leading provider of high-quality optical products and services in the Windsor Southland region. Established over 8 years ago, we pride ourselves on our commitment to customer satisfaction, innovation and community engagement. We are dedicated to continuously improving the customer experience and expanding our reach to serve even more people in need of vision care solutions.

If you are passionate about customer service and want to be part of a dynamic and progressive organisation, we encourage you to apply for this exciting opportunity. Click here to apply now.