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Technical Support Specialist
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Christchurch, New Zealand · Canterbury, CT, USA
Posted on Jun 29, 2026
Technical Support Specialist
Christchurch | Full-Time
Are you passionate about technology, problem-solving, and working hands-on with innovative GPS and IoT solutions?
We are seeking a Technical Support Specialist to join a growing New Zealand technology company operating in the fleet management and telematics sector. This is an exciting opportunity for someone with a technical background who enjoys a mix of customer support, field work, troubleshooting, and emerging technologies.
This role offers a clear career pathway, ongoing training, and the chance to work with cutting-edge GPS tracking and IoT solutions that are used across New Zealand and internationally.
About the Role
As a Technical Support Specialist, you will play a key role in supporting customers and installation partners to ensure GPS tracking devices and fleet management solutions are installed, configured, and operating effectively.
This is a varied and hands-on position that combines technical support, remote troubleshooting, hardware configuration, and on-site field work. No two days are the same.
Key Responsibilities
Technical Support
- Provide first-line technical support via phone, email, and online channels.
- Troubleshoot hardware, software, connectivity, and integration issues.
- Manage support requests and maintain accurate records within the CRM system.
- Escalate complex technical issues where required.
Installer Support & Coordination
- Work closely with auto-electricians and installation partners across New Zealand and internationally.
- Provide remote guidance and troubleshooting during device installations.
- Support device testing, configuration, and commissioning activities.
Field-Based Support
- Attend customer and installer sites as required.
- Assist with installations, diagnostics, quality assurance checks, and technical investigations.
- Support larger deployments and complex technical issues in the field.
Hardware & Device Configuration
- Configure and provision GPS and IoT devices prior to deployment.
- Conduct quality assurance checks before shipping and installation.
- Assist with inventory and stock-related activities.
Continuous Improvement
- Contribute ideas to improve products, processes, and customer experience.
- Assist with technical documentation, training materials, and installer guides.
- Work collaboratively with technical, sales, customer success, and product teams.
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This job is no longer accepting applications
See open jobs at Optic Security Group.See open jobs similar to "Technical Support Specialist" Arena Investors.