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Telephone Account Manager - Small Business
Sales & Business Development
Auckland, New Zealand
Posted on Jul 30, 2026
Digital Island is on a mission to change the way New Zealand businesses engage with their customers. A specialist telecommunications, Cloud Communications and Contact Centre provider, we are the customer-centric challenger brand that has spent 22 years earning a reputation for professionalism, performance, value, and fanatical client service. With a market-leading telco and Cloud Comms portfolio – including next-generation business phone systems – a strong Professional Services proposition, and a genuinely awesome team to work alongside, Digital Island is uniquely positioned to lead the next wave of business communications in NZ.
About the role
Kiwi businesses are changing how they connect with their customers – and you will be right at the heart of it. Digital Island has ambitious growth targets, and this role gives you the opportunity to manage a large portfolio of Small Business customers building trusted relationships, protecting revenue, and helping customers get more from our telco and phone system solutions.
This is a telephone-based, office-based role where your communication skills will be your superpower. You will be the friendly, knowledgeable voice your customers rely on – proactively reaching out to check in, uncover needs, and recommend the right solutions at the right time. Using a consultative approach, you will retain and grow your accounts by cross-selling and upselling services that genuinely make a difference to how small businesses operate.
You do not need to be the most senior person in the room – but you do need to be hungry to learn, confident on the phone, and motivated by building real connections with people. You will enjoy a supportive, collaborative culture where you are backed by experienced colleagues and given the tools and coaching to develop your career in account management and sales.
Key Responsibilities
• Manage a large portfolio of Small Business customers by telephone – you are their trusted point of contact at Digital Island
• Deliver against retention targets, keeping churn low by ensuring customers are happy, on the right plans, and locked in for the long term
• Identify and close cross-sell and upsell opportunities within your base – recommending telco services and phone system solutions that genuinely help customers
• Drive timely contract renewals through proactive outreach and well-planned call campaigns
• Conduct regular telephone-based account reviews that uncover needs, build rapport, and keep satisfaction high
• Maintain a well-organised pipeline and accurate CRM records so you can forecast with confidence
• Craft clear, compelling quotes and proposals that make it easy for customers to say yes
• Collaborate with our Provisioning, Support and Delivery teams to ensure a seamless customer experience
• Stay up to date on our products, services and market trends so you can speak with authority and add value on every call
• Bring positive energy and a team-first attitude to the office everyday
Skills and Experience to be demonstrated
The ideal candidate will have some B2B sales or account management experience and a genuine passion for building relationships and helping customers succeed.
• Some experience in B2B sales, account management, or a customer-facing commercial role (telco or ICT experience is a plus but not essential)
• Excellent verbal communication skills – you can build trust, rapport, and credibility quickly over the phone
• A natural ability to listen, understand customer needs, and recommend relevant solutions
• Comfortable with cross-selling and upselling, with a track record of meeting or exceeding targets
• Confident managing a high volume of accounts and prioritising your day effectively
• Good written communication skills for quotes, emails, and proposals
• Familiarity with CRM systems and pipeline management
• A team player who thrives in an office environment and feeds off the energy of those around you
• Knowledge of telecommunications products is an advantage, but a willingness to learn is what matters most
• Self-motivated, organised, and eager to learn and grow in a sales career
What we offer
At Digital Island Limited, we are committed to providing our employees with a supportive and rewarding work environment. We offer a range of benefits, including:
• Staff Mobile plan
• Staff Broadband
• Life and Medical Insurance
• Birthday and Volunteer Leave
• Generous Parental Leave plan
• Hybrid Working
If you’re excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.