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Client Development Manager - SME
Sales & Business Development
Auckland, New Zealand
Posted on Jul 30, 2026
Digital Island is on a mission to change the way New Zealand businesses engage with their customers. A specialist telecommunications, Cloud Communications and Contact Centre provider, we are the customer-centric challenger brand that has spent 22 years earning a reputation for professionalism, performance, value, and fanatical client service. With a market-leading telco and Cloud Comms portfolio – including next-generation business phone systems – a strong Professional Services proposition, and a genuinely awesome team to work alongside, Digital Island is uniquely positioned to lead the next wave of business communications in NZ.
About the role
Kiwi businesses are changing how they connect with their customers – and this is your chance to lead that charge. Digital Island has ambitious growth targets, and this role puts you at the forefront of a new wave of communications technology, helping a portfolio of Small and Medium Enterprise (SME) customers reimagine the way they engage, respond and grow. Using a consultative account-management approach, you will own your accounts end to end – building trusted relationships, getting under the skin of each customer’s business, and making sure they get maximum value from our telco and phone system solutions.
This is a relationship-led role with real momentum. You will be the trusted advisor your customers turn to – proactively looking after your base, spotting opportunities to grow revenue through smart upsell and cross-sell, and making sure customers are on the right plans and locked in for the long term. Where the opportunity arises, you will also win new logos across the SME market, expanding your portfolio and putting more Kiwi businesses on the front foot.
As a telco and phone systems expert, you will bring the latest thinking to every conversation – recommending solutions that genuinely transform customer experience and keep your clients ahead of the curve. You will enjoy a supportive, collaborative culture with the autonomy to run your own portfolio, backed by an ambitious team that is excited about the future of business communications in New Zealand.
Key Responsibilities
• Own and grow a portfolio of SME customers – you are their go-to trusted advisor and the face of Digital Island
• Smash revenue and retention targets, keeping a sharp, well-forecast pipeline that you can back with confidence
• Hunt out and close growth opportunities within your accounts – upselling and cross-selling telco services and smart phone systems that genuinely help customers
• Keep customers on the right solutions and locked in for the long term – driving timely renewals and keeping churn at bay
• Run regular, insightful account reviews that uncover needs, spark ideas, and keep satisfaction sky-high
• Win new logos across the SME market where the opportunity arises, putting more Kiwi businesses on the front foot
• Craft compelling quotes, proposals and sales documentation that make it easy for customers to say yes
• Team up with our Provisioning, Support and Delivery crews to deliver an experience customers rave about
• Stay ahead of the curve on market and technology trends – including our own evolving suite of telco and phone system solutions
• Bring positive, proactive energy that lifts the whole team and fuels our growth
Skills and Experience to be demonstrated
The ideal candidate will have proven account management experience, ideally within the New Zealand telco or ICT industry. You will be commercially astute, relationship-driven, and genuinely motivated by looking after customers and helping them succeed.
• Proven account management experience, ideally in telco, ICT or a related B2B services industry
• Good working knowledge of telecommunications products and business phone systems
• A track record of growing revenue within an existing customer base through upsell, cross-sell and strong retention
• Experience managing contracts and renewals, keeping customers in contract and reducing churn
• Comfortable identifying and winning new SME business when the opportunity arises
• Excellent written and verbal communication and presentation skills
• Skilled at building trusted, long-term relationships with SME owners, decision-makers and operational stakeholders
• Commercially minded, well organised, and able to manage a portfolio of accounts at pace
• A self-starter who can work autonomously while collaborating well with internal teams
What we offer
At Digital Island Limited, we are committed to providing our employees with a supportive and rewarding work environment. We offer a range of benefits, including:
Staff Mobile plan
Staff Broadband
Life and Medical Insurance
Birthday and Volunteer Leave
Generous Parental Leave plan
Hybrid Working
If you’re excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.