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Technical Operations Manager
IT, Operations
Auckland, New Zealand
Posted on Jul 31, 2026
About the role
The Technical Operations Manager will oversee and manage the organisation's technical operations nationally, ensuring the seamless delivery of electronic security solutions to clients. This role requires a balance of technical expertise, leadership, and operational management to drive efficiency, innovation, and customer satisfaction.
The position is primarily based in Auckland; however, ADT will also consider candidates based in Christchurch, with appropriate flexibility arrangements in place for the right candidate. The role maintains responsibility for supporting and leading technical operations across New Zealand.
Key responsibilities
Establish effective relationships with suppliers at appropriate levels to ensure service delivery matches ADT expectations
Establish effective relationships with internal/external stakeholders and resources, role model ADT core competencies and standards of behaviour
Work closely with the customers to ensure a full understanding of their needs, manage expectations as required, and proactively resolve any issues of concern
Set the plan for the operations team, manage the day-to-day job planning and team management for the installation business
Work in partnership with the Customer Success Manager and team to ensure accurate resource planning for service delivery across the country
Play a significant role in long-term planning, project status reporting, and implementing change control processes
Manage day-to-day technical operations, ensuring projects are delivered on time and within budget
Lead, mentor and develop a team of security technician professionals, this includes the sub-contractor partners nationwide
Develop training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met
Comply with the Company Health & Safety Policy and procedures including reporting of work-related accidents, illnesses, injuries and hazards, ensuring work is undertaken in a safe manner
About you
Addressing operational concerns and issues, monitoring overall customer satisfaction
Developing and implementing operational procedures and policies
Analysing training needs/requirements
Excellent interpersonal communication and organising skills to coordinate project activities
Ability to communicate with others effectively
Ability to conduct research for special projects, respond timely to enquiries, and present written/oral briefings
Ability to work with details and time-sensitive issues
Good decision-making skills and response to high-pressure situations
Bachelor's degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields
Minimum of 5 years of recent overall project management experience
About us
At ADT we strive to be Australasia's leading security and safety monitoring partner. Through living our values of Transparency, Inclusiveness, and Excellence, we have a responsibility to ensure that all of New Zealand recognises ADT as the leader in the security industry.